Head of Welfare & Community
Older Persons Services | Adult Social Care | Resident Wellbeing
Richmond, South West London
£Competitive
An exceptional opportunity has arisen to join a long established and highly respected charitable organisation supporting older people within beautiful almshouse communities across Richmond.
Working closely with the Chief Executive, the Head of Welfare & Community will lead the resident welfare and community function across multiple almshouse estates, ensuring residents are supported to live independently within a safe, inclusive and community-focused environment.
Managing a team of 7 Scheme Managers, this is a varied and hands-on leadership role combining safeguarding, resident wellbeing, operational management, community engagement and support for older residents.
This is a newly created role and would suit an experienced people manager with a strong background within adult social care, older persons services, community support or welfare environments.
Potentially relevant backgrounds may include:
Older Persons Services
Adult Social Care
Community or Welfare Services
Supported Living
Care Operations or Service Management
Retirement Living
Resident Wellbeing Services
Sheltered or Supported Environments
Key Responsibilities
Leading, supporting and developing a team of 7 Scheme Managers across multiple sites
Managing staff rotas, operational cover and day-to-day welfare support services
Acting as a senior point of contact for safeguarding concerns and complex resident situations
Supporting residents to maintain independence, wellbeing and quality of life
Working closely with Social Services, healthcare professionals and external agencies
Supporting resident meetings, mediation and sensitive conversations where required
Overseeing resident applications, assessments, interviews and onboarding processes
Managing the resident journey from application through to departure
Promoting social activities, resident engagement and community participation
Overseeing resident communications, newsletters and community events
Supporting the review and development of welfare, safeguarding and resident policies
Assisting with grant funding administration and liaison with local organisations
About You
Significant experience within adult social care, older persons services, welfare or community support environments
Previous experience managing and developing staff teams is essential
Strong understanding of safeguarding vulnerable adults
Good working knowledge of the adult social care and benefits system
Experience handling sensitive situations with empathy and professionalism
Excellent communication and relationship-building skills
Calm, practical and highly organised approach
Strong administrative and operational management skills
Passionate about supporting older people to live independent and fulfilling lives
Car driver/owner
This is a unique opportunity to join a values led organisation where you can genuinely make a lasting difference to the lives of older residents within a close-knit and supportive community
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