Main Purpose of the Role
This role will focus on improving efficiency, implementing systems, and ensuring operational processes support both service delivery and product-based activities. The successful candidate will have strong experience in logistics, scheduling, route optimisation, and operational improvement methodologies such as Lean Management.
The Operations Manager will play a key role in improving workflows, supporting teams, and driving operational excellence across service and product functions.
Shift : Monday – Friday 9am – 5pm (flexible)
Key Responsibilities:
* Manage complex scheduling and route optimisation to maximise efficiency and service delivery.
* Lead the implementation and integration of route optimisation software and operational systems.
* Apply Lean Management principles to identify process improvements and eliminate operational waste.
* Oversee logistics, warehouse operations, and stock management processes.
* Ensure effective Goods In/Goods Out processes and optimise stock placement within warehouse management systems (WMS).
* Work closely with leadership to improve operational performance and scalability.
* Support strategic purchasing and inventory planning to ensure optimal stock levels.
* Lead and develop operational teams, promoting collaboration, accountability, and continuous improvement.
* Manage and resolve operational conflicts through strong negotiation and communication.
* Contribute to HR-related processes including hiring, investigations, performance management, and disciplinary procedures when required.
* Support operational projects, including system upgrades and integration with ERP/WMS platforms.
Essential Skills & Experience:
* Conflict management
* Negotiation skills
* Strong interpersonal communication
* Team development and coaching
* Operational planning and organisational skills
* Significant experience managing complex operational scheduling and route optimisation.
* Experience implementing operational or logistics software systems.
* Strong understanding of Lean Management principles.
Desirable Skills & Experience:
* Experience within both service-led businesses and product-based operations, with understanding of workforce variability and stock management.
* Knowledge of strategic purchasing, Goods In/Out operations, and warehouse optimisation.
* Experience with Warehouse Management Systems (WMS) and ERP systems, including system integration projects.
* Background in warehouse and logistics operations.
* Route optimisation experience from a logistics or haulage environment.
* Understanding of HR processes including hiring, investigations, and disciplinary procedures.
Preferred Qualifications:
* Lean Six Sigma Green Belt
* NEBOSH or IOSH certification
* AGILE or PRINCE2 Project Management certification