Company Description
Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the H&M HOME Concept Stores? Then you might be the one we are looking for!
At H&M Home, our purpose is to make it possible for many people to create a personal and modern space — a place to feel at home.
Our vision is to be a credible world-class interior brand, and here YOU have a very important role as a leader. We will reach our vision by being brave, daring to test ideas, learning from experiences, and getting new insights.
In everything you do, our customers should always be top of mind. You have the vital role to create an outstanding and inspiring shopping experience for our customers every day.
Job Description
H&M HOME Concept Store - Regent Street, London
Full Time Team Leader position - 35 Hours per week.
We require full availability to work from Monday to Sunday - 5 days per week.
You must also be flexible to work from early mornings as well as working until late in the evenings.
As a Team Leader at H&M Home, you have the important role of meeting and inspiring our customers in our Concept Stores every day.
Responsibilities include:
* Supporting the management team in daily store operations with the help of Sales Advisors to ensure the best customer experience.
* Using entrepreneurial spirit, responsible for identifying opportunities to increase sales.
* Knowledgeable about product handling and sales activities; quick to learn and implement new information.
* Working according to daily and weekly plans to meet sales goals, commercial focuses, and customer service standards.
* Being cost-conscious by ensuring great product care to sell products in their best condition.
* Maintaining a clean and tidy sales floor and back of house.
* Ensuring product availability through efficient flow from delivery to stockroom to sales floor.
* Following routines at cash & service desks to maximize sales and customer satisfaction.
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