We are seeking an enthusiastic, calm under pressure, Night
Porter, usually working a 4 on 4 off pattern of night shifts.
In a new era in hospitality, make your mark and really drive
it forwards, embracing our ‘Ownership with Personality’ values.
Your responsibilities will include:
* Adopt
a security and safety conscious attitude. Priority is to ensure our guest
safety and satisfaction and safety of Hotel property- check house lists,
complete fire and safety walks, maintain quiet sleeping areas throughout
nights.
* Complete
Night checklists, including reception audits (keys, invoices, preparing
for next day), complete cleaning schedules, preparing conference rooms and
event space, check guests in and out, providing support for guest queries,
for late service and early morning wake calls as required, commence
breakfast set up as required.
* Attend
to any incidents throughout night service- responsible for checks and
attendance in the event of a emergency services attendance.
Experience and skills for role:
* Experience
of Night Working (preferred)
* Superb
Customer Service skills- gained on a reception desk or similar is highly
advantageous.
* Minimum
1 years Hospitality experience preferred.
* Experience
of presenting an environment that exceeds our Guest expectations.
* Excellent
punctuality and attention to detail.
The Dragonfly Colchester hotel offers a relaxing and
comfortable place to stay whether travelling for business or leisure. With
Colchester’s historic City Centre just a few minutes away and the beautiful
Essex countryside close by, it’s the ideal base from which to explore the local
area. Inside the Dragonfly Hotel in Colchester, you’ll find every amenity
that’s required for our guests to feel like it’s a home from home in one of our
50 rooms, such as free WiFi, 43” flat screen TVs, ironing & tea and coffee
making facilities and gloriously welcoming Hypnos beds. Our family hotel offers
a personalized experience at an extremely affordable price.
With experience in guest services, ability to check guests
in and out on systems and your calm methodical manner to ensure our guests and
property is kept safe and secure during night-times you may be jus the person
we're looking for!
You will be an integral part of our hotel family, aspiring
to exceed our guests needs, delivering a best in class service and creating
experiences that embrace our heritage and the communities we work within.
We offer you:
* Access
to Employee Assistance Programme – helping our hospitality team through
any difficult times 24 hours a day, 7 days a week.
* WageStream
– we offer the ability to access your wages as you earn them, or save as
you earn too!
* Retail
and Supermarket discounts
* Discounted
meals & stays across all of the groups hotels around the UK, up to 50%
off
* A
development programme to continue your rise to becoming a “Hospitality
Superstar”- We love to promote from within our teams - including
apprenticeships, accredited and professional training.
* Bike
to work scheme
* Electric
Vehicle Scheme
* Bus
Saving Scheme
* Flexible
working hours
* Inclusion
in tronc scheme
* Increasing
annual leave
Surya Hotels is one of the UK’s leading niche
hotel groups, with a rapidly expanding portfolio of outstanding properties,
situated in some of the UK’s most idyllic settings, from historic Suffolk and
Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest
expectations; creating experiences that embrace our heritage locations, our
people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and
warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.