Employer Description:
We are looking for a new and enthusiastic team member to provide a range of 1st and 2nd line support for our community of systems users.
As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university’s Digital services users.
Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services:
Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation.
Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland’s vibrant and historic capital city.
qmu.ac.uk
Interested? Apply Today!
Key Responsibilities:
Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk.
Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by:
1. Working with others, develop skills to provide the customer interface to IT via...