Overview
The Hoxton, Southwark is our third location in London, with 192 rooms, The Apartment (meeting & events space), and two restaurants: Albie and Seabird, plus a coworking space Working From_ spread over six floors. The Maintenance Manager will be part of the maintenance team at The Hoxton, Southwark.
Responsibilities
* You will be responsible for the overall maintenance of the hotel's physical facilities, maintenance costs, safety policies, and contractors.
* Ensure that the maintenance budget and stock levels are controlled, and that all employees are adhering to safety standards.
* Ensure that there is an effective Planned Preventative Maintenance (PPM) schedule in place.
* Maintain all plant rooms.
* Manage the onsite activity of all contractors.
* Order all maintenance supplies and ensure stock controls are in place.
* Responsible for all utility meter readings.
* Responsible for all water testing and treatment.
* Maintain records of all machinery and equipment including manufacturers details, specifications, and manuals.
* Assist with the preparation of all risk assessments.
* Ensure that all fire safety equipment is maintained and tested in a timely manner.
* Arrange and coordinate quotations from suppliers in relation to maintenance work.
* Ensure that all senior management are aware of any serious defects within the building.
* Ensure that all hotel Standard Operating Procedures are trained and adhered to.
* Coach and develop the team, ensuring that they are well motivated and informed.
* Set stretching yet realistic objectives for the team to ensure efficiency and cleanliness of all areas of the hotel.
* Monitor the performance of the team and give regular feedback.
* Maintain a good relationship between Maintenance, Housekeeping, and Front Office.
* Pro-actively identify opportunities to improve and enhance processes and procedures.
* Be fully aware and competent in all health and safety procedures and policies.
* Be a member of the hotel crisis and fire teams, and be fully conversant in all related procedures.
* Responsible for the accurate completion of all People documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
* Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
* Play an active role in projects involving the development and evolution of the Maintenance team.
* Pro-actively project manage any changes in policies and procedures.
* Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
* Cover shift engineer shifts as required.
Qualifications
* You have a high level of verbal and written communication skills and competent computer skills.
* You know all about building management and have experience of managing MEP.
* All things Health & Safety to ensure compliance monitoring and implementation of all procedures.
* You know how to use a Facility management software.
* Stock management is your thing.
* You have managed projects from start to finish including responsibility for budgets.
* You have experience leading a team with diverse and often specialist skill sets.
Benefits
* Competitive salary and participation in company discretionary bonus scheme
* 28 days holidays (inclusive of bank holidays), pension, and life insurance.
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
* It’s ok not to be OK, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
* Treat yourself with lots of retail & hospitality perks through our partners
* Enjoy a free night at The Hoxton and a meal for two when you first start with us; we’ll feed you during your shift
* Excellent discounts across the Ennismore family for you and your nearest and dearest
* Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones
* Lots of opportunity to progress and switch it up as part of a global family of brands
* Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
* Extra time off to volunteer with one of our partner charities
* Regular team get-togethers, from our team drinks to our bi-annual parties
* Enhanced family leave for when you're expanding your family
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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