Business Manager – Estates & Facilities Directorate
We are seeking a highly organised, motivated and forward‑thinking Business Manager to join our Estates & Facilities (E&F) Directorate. This is a key leadership role providing high‑level administrative, organisational, governance and coordination support to senior managers across the Directorate, ensuring delivery of efficient, high‑quality E&F services.
Key Responsibilities
* Support the Soft FM contract‑management processes for the Fulham Road Collaborative (FRC), including coordination of governance cycles, preparation of documentation, maintenance of KPIs and compliance data, tracking of actions and risks, and support of financial validation and change‑control activities.
* Contribute to lease and property management by maintaining accurate records, preparing routine documentation, tracking key dates and liaising with internal and external stakeholders.
* Provide professional support for Board‑level and governance reporting, ensuring the production of accurate, well‑structured papers and audit‑ready documentation.
* Lead and develop the administrative and analyst teams, driving high performance, workforce planning, recruitment, and process improvement across the department.
* Ensure efficient communication and workflow across the department, coordinating senior‑level reporting and ensuring the Directorate runs smoothly on a day‑to‑day basis.
* Support property and lease management by maintaining accurate records, preparing documentation and liaising with internal and external stakeholders.
* Manage and develop administrative and analyst staff, oversee workload planning and process improvement, and prepare high‑quality Board and governance papers.
Key Duties Areas
* Facilities Management (Soft FM & Governance)
* Contract & Compliance Management
* Estates & Property Management
Detailed Duties
* Lead and coordinate the corporate administrative and data analysis functions.
* Ensure smooth day‑to‑day running of the Directorate, maintaining effective communication across teams.
* Provide high‑quality governance support, including preparing Board papers, reports, presentations and monitoring documentation.
* Support the full administration of Soft FM contract management processes for the Fulham Road Collaborative (FRC), including governance cycles, KPIs, compliance information, performance monitoring and financial validation.
* Assist with the management of leases, licences and property documentation, ensuring accurate records and adherence to policy and legal requirements.
* Lead, develop and support administration and data analysis staff, promoting a positive, high‑performing team culture.
Additional Information
The role requires flexibility across Trust sites, participation in the E&F on‑call rota and maintaining a professional, customer‑focused service at all times. Some roles may require weekend shifts at multiple sites.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care and responsiveness, and ‘Outstanding’ in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
This advert closes on Monday 23 Mar 2026.
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