JMC Aviation are working with an MRO company based in Stansted, looking to recruit a new MCC Controller to join their team. The AOG team is a critical operational unit responsible for ensuring that customers' grounded aircraft are recovered in a safe, compliant, and efficient manner. This is achieved by leveraging internal maintenance capabilities and a global network of third-party service providers. The MCC Controller plays a key role in enhancing the customer experience by acting as a central point of communication, improving AOG management and response, and supporting the company's strategic position in the aviation market by delivering a premium MRO service. The company’s culture of being a friendly, dynamic team with a professional work ethic of continually nurturing talent means that their employees’ ongoing learning and development is taken seriously, with training support to widen skills and knowledge. This vacancy is available due to growth within the organisation. This is a Permanent Position based in Stansted, operating on a 4/5/5 day shift pattern, working 07:00 – 19:00, with 3 days office-based and remote working available for the remaining days. Salary and Benefits * Competitive salary * Pension contribution * Life assurance * Private healthcare and private dental * Free eye tests and vouchers towards glasses * Employee assistance programme * Employee referral programme * Training and development support to widen skills and knowledge * Annual leave allowance (details available upon request) The Role The primary purpose of this role is to provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing AOG management and strengthening the company’s strategic position within the aviation market by offering a premium MRO service. Other Duties Involve Providing bespoke solutions to customers' AOG occurrences Producing AOG recovery plans detailing the recovery timeline, estimated serviceability, and allocated resources Managing AOG events globally, ensuring safe, efficient, and effective recovery to minimise customer impact Maintaining a dynamic communication loop with all internal and external stakeholders Assisting the Operations Manager with the daily operation of the MCC department Applying commercial awareness to operational decisions to benefit both customer and business Ensuring standard operating procedures are followed during AOG recoveries Supporting health & safety practices for staff deployed under MCC oversight Complying with internal KYC and approved supplier procedures Recording expenditure related to AOG events for accurate customer invoicing Raising purchase requisitions as required Assisting with logistics, including flights, transport, and accommodation Supporting procurement of standard parts, consumables, and tooling Coordinating with internal departments and external suppliers as necessary for AOG recovery In Order to Be Successful in This Role the MCC Controller Will Need to Demonstrate the Following Skills and Attributes A recognised apprenticeship within the aircraft industry, or A qualified Part 66 licence holder with a minimum of 5 years’ experience, or A university degree relevant to aircraft engineering or aviation management Technical experience in aviation A strong understanding of the complete AOG journey Familiarity with aircraft maintenance production planning Proven experience in driving operational improvement and change Strong communication and interpersonal skills Ability to perform under pressure and manage tight timelines A methodical and organised approach to planning and execution A valid UK Driver’s Licence (as travel to AOG locations may be required) Right to live and work in the UK If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details. Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role. For this opportunity JMC Aviation Ltd is acting as an employment agency