Conference & Events Floor Manager (
Job Number:
HOT0BOMX)
Work Locations
:DoubleTree Brighton MetropoleKings RoadBrightonBN1 2FU
This is the occasion you have been waiting for
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
1. Yearly salary of £27750
2. Free and healthy meals when on duty
3. Grow your Career
4. Personal Development programmes designed to support you at every step of your career
5. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
6. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
7. Team Member Referral Program
8. High street discounts: with Perks at Work
9. Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
10. Discounted dental and health cover
11. Discounted Car Parking
12. Up to 4 weeks temporary accommodation if relocatingat a discounted rate
13. Modern and inclusive Team Member’s areas
As Conference and Events Floor Manager, you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Conference and Events Floor Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
14. Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
15. Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
16. Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
17. Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
18. Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
19. Accurate administration and control of all Meetings and Events related reservations and blocks
20. To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
21. To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
22. To conduct Show rounds for companies & agents in line with the Company policy
23. To support the Food & Beverage operations and room reservations team with information as required
24. To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
25. Attend Sales events, as required
26. To support in other properties within the Cluster as required, according to the business needs
Additional Sales Involvement:
27. Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
28. Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
29. To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
30. Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
31. Able to develop positive working relationships at all levels
32. To create a positive image
33. Good personal presentation
34. Good understanding of C&E business
35. Company/competitor awareness
36. Previous experience working in an Event Planning Environment
37. Good administration skills
38. Good organization skills
39. Proven customer service experience
40. Able to ‘close’ a sale
41. Previous experience in a Sales environment – either proactive or reactive
Want to know more about this job?
Contact Zoe directly in our Recruitment Team on
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
HospitalityIntegrityLeadershipTeamworkOwnershipNow
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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Schedule
:Full-timeBrand:Hilton Hotels & Resorts
Job
:Catering and Event Services