Overview
Job Title: Service Coordinator
Location: Portsmouth, UK
Salary: Up to £25,000 per annum
About Us
We are a well-established company in the security industry, specializing in CCTV, Access Control, Intruder Alarms, Gates, Barriers, Turnstiles, Bollards, and Roll Shutters. Known for our commitment to quality and reliability, we strive to provide exceptional service to our clients. Were seeking a motivated and organized Service Coordinator to join our team in Birmingham. In this role, youll support our field engineers and ensure the smooth operation of our service processes.
Key Responsibilities
* Scheduling & Dispatch: Plan and coordinate daily schedules for service engineers, ensuring jobs are efficiently routed and allocated.
* Customer Support: Serve as the first point of contact for clients, managing service requests and updating on job progress.
* Communication: Act as a liaison between engineers, clients, and internal teams, ensuring issues are promptly resolved.
* Job Management: Monitor job progress, ensuring timely completion and adherence to client requirements.
* Parts Coordination: Manage and order parts for repairs and installations, ensuring engineers are equipped with necessary tools.
* Documentation: Maintain accurate records of service jobs, invoices, and customer interactions using company systems.
* Problem-Solving: Handle escalations and collaborate with relevant teams to resolve service-related challenges.
Requirements
* Previous experience in a service coordinator or similar role, preferably in the security or engineering industry.
* Excellent organizational and multitasking skills with strong attention to detail.
* Proficiency in scheduling software and Microsoft Office Suite.
* Strong communication and interpersonal skills, with the ability to build strong client and team relationships.
* A proactive approach to problem-solving and an ability to thrive in a fast-paced environment.
What We Offer
* Competitive salary of up to £25,000 per annum, based on experience.
* Opportunity to work with a supportive and dynamic team in a growing company.
* Career development opportunities within the security industry.
* Inclusive and collaborative work environment
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