Studley - £14 per hour plus holiday pay - Maternity Contract
Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.
Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.
What will my day-to-day duties be for this Customer Service Assistant role?
Planning collections
Organising collection orders with drop points and carriers
Scheduling collections to maximise recovery rates
Issuing collection orders and chasing where needed
Helping plan collections for major distribution centres and “direct service” customers
Talking to drop points
Being the first point of contact for drop points regarding pallet collections
Making outbound calls to arrange collections and deal with queries
Spotting potential issues and flagging them to the wider team
Keeping the data spot on
Updating and maintaining the drop point database so information is always accurate and up to date
Checking that agreed processes with major retailers are being followed
Highlighting any bottlenecks or process issues
Sorting collection issues
Working with the transport team to find alternative carrier solutions when collections fail
Correcting data in the system and making sure the right people are informed
Escalating any major incidents that could affect the overall collection flow
What skills and experience do I need for this Customer Service Assistant role?
Experience in logistics, transport planning, collections, or a similar coordination role
Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
Good analytical skills – you can spot patterns, issues and root causes, not just symptoms
Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
Ability to stay calm under pressure and keep things moving when problems crop up
A flexible, adaptable approach – you’re comfortable with change
A real quality focus – you like things done properly and accurately
Confident user of Excel and general IT systems
Comfortable working with databases / portals and updating records accurately
What's on offer for this Customer Service Assistant role?
Maternity contract for 12 months and the chance to become a permanent member of staff
The chance to play a key role in a busy, growing operation
A varied role with a mix of planning, customer contact and problem-solving
Supportive team environment with clear processes and KPIs
£14-£15 per hour
Interested?
If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line.
If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we’d really like to hear from you.
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to (url removed)
📞 Call us on Alcester or Redditch
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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