The Sales Support Officer/ Customer Service Executive role is an exciting opportunity to work within the industrial/manufacturing industry, focusing on customer service and order management. This permanent position based in Harpenden requires a candidate with strong organisational skills and attention to detail.
Client Details
This organisation is a medium-sized company operating within the industrial/manufacturing sector. They are committed to delivering high-quality products and services to their clients while maintaining a focus on efficiency and customer satisfaction. The role will involve working closely with well known clients to ensure orders are delivered on time and in full. Please note the role is based full time in Harpenden, and will require someone with excellent attention to detail and communication skills.
Description
Process customer orders accurately and efficiently, ensuring timely delivery - both national and international
Maintain and update customer records in the database.
Coordinate with internal teams to manage stock availability and delivery schedules.
Provide exceptional customer service by addressing queries and resolving issues promptly.
Generate and distribute invoices and order confirmations.
Support the sales team with administrative tasks as required.
Monitor and follow up on order status to ensure customer satisfaction.
Assist in preparing reports and analysing sales data.Profile
A successful Sales Support Officer/ Customer Service Executive should have:
Experience in customer service or order processing within the industrial/manufacturing sector.
Strong organisational and administrative skills.
Proficiency in using computer systems and databases for order management.
Excellent communication skills, both written and verbal.
Ability to work collaboratively within a team environment.
Attention to detail and accuracy in data handling.
A proactive approach to problem-solving and decision-making.
Proficiency using SAP and Microsoft Excel
Live locally to HarpendenJob Offer
A competitive salary, negotiable depending on experience
A permanent role based in Harpenden, offering stability and career growth.
An opportunity to work within the industrial/manufacturing sector.
A supportive work environment focused on professional development.If you are looking for a challenging and rewarding position, apply now to join the team in Harpenden