Job Category: Other
Job Location: Burton Latimer, Kettering
Hours: Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 - Fixed Term contract of 24 months.
Posted Date: March
How to apply
If you are interested in any of our positions, please apply by sending us an email with your CV and covering letter to careers@bennie.co.uk
Company Summary:
With a proud heritage spanning over 90 years, we are a fourth-generation family-owned business employing around 150 people across diverse sectors including Equipment, Construction, and Manufacturing.
Headquartered in Burton Latimer, Northamptonshire, our Group serves as the central hub for our trading businesses, providing shared services in Finance, Operations, and Marketing. Each of our business units is a specialist in its field, united by a strong work ethic and a shared commitment to our core values.
As part of a close-knit team in a family-run company, you’ll experience a supportive and collaborative environment where people are truly at the heart of everything we do.
Working Hours:
Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Fixed Term contract of 24 months.
Job Role/Description
We have an exciting opportunity for a 1st Line IT Support Engineer to join our IT team at Head Office. This role is ideal for someone with experience supporting Windows devices and Microsoft 365 in a service desk or technical support environment.
You will act as the first point of contact for IT issues and service requests, providing timely support to onsite and remote users. You’ll handle day-to-day troubleshooting, user administration, and device support, escalating more complex issues to senior IT team members where required.
The majority of your time will focus on IT support and service desk activities, including ticket management, issue resolution, and end-user support. You’ll also assist with routine maintenance, system updates, and small improvement tasks as part of the wider IT team.
You will study a Level 3 Information Communication Technician (ICT) apprenticeship for the duration of your fixed term
Responsibilities
* Provide first-line IT support via phone, email, and ticketing system
* Log, prioritise, and update support tickets in line with SLA targets
* Troubleshoot common hardware, software, and connectivity issues
* Set up and maintain user accounts, access permissions, and devices
* Support Microsoft 365 services including email, Teams, and SharePoint
* Assist with laptop, desktop, and mobile device deployment and support
* Resolve or escalate incidents to 2nd/3rd line support or vendors as appropriate
* Maintain accurate IT documentation, asset records, and support notes
* Assist with software installations, updates, and routine system tasks
* Deliver professional and friendly customer service to all user
The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.
Core Skills & Experience
* Windows 10/11 and Microsoft 365 user support and troubleshooting
* Active Directory or Microsoft Entra ID user administration
* Device setup and support (laptops, desktops, peripherals, mobiles)
* Understanding of IT security basics (MFA, antivirus, updates)
* Experience using ticketing or service management systems
* Good documentation and organisational skills
* Strong customer service and communication skills
* Full UK Driving Licence (desirable — occasional travel may be required)
Knowledge
* Required Grade 4 in Maths and English GCSEs.
* Ideally an IT related GCSE or A Level
* Exposure to Microsoft Intune or device management tools
* Basic knowledge of Windows Server environments
* Familiarity with VoIP or collaboration tools
* Experience working with external IT vendors or suppliers
* Awareness of backup and data protection practices
* Experience in multi-site business environments
Personal Attributes
* Customer-focused and approachable
* Able to prioritise and manage multiple requests
* Methodical problem-solver with attention to detail
* Team player who collaborates well with colleagues
* Willing to learn and develop technical skill
What We Offer
Remuneration: We offer a competitive salary
Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
Pets: Office based employees are invited to bring their well-behaved dogs into the office.
Finally, Our long-standing family tradition, of giving staff a Christmas turkey.
Cranford Road
Burton Latimer
Northamptonshire
NN15 5TB
Part of The Bennie Group
A family of great companies
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