IT Service Desk Engineer
East Grinstead, West Sussex
x5 days on site
£30k - £35k + Benefits
I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.
This role is x5 days a week on site and you will provide technical support to a variety of users.
You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc
As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients' sites.
IT Service Desk Engineer Benefits:
* 23 days Holiday + BH
* Workplace Pension scheme
* Office based position
* Full Training
* Pool Cars to use for client visits
* Overtime Paid (subject to prior approval)
IT Service Desk Engineer Responsibilities:
* Provide technical support to a wide variety of users via phone or email
* Maintain a high degree of customer service for all support queries
* Log all calls on the Service Desk ticketing system and maintain documentation
* Remote and onsite support of customers IT systems
* Produce and maintain documentation in relation to hardware, software configurations and standard build information.
* Design, installation, and configuration of new equipment and systems.
* Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required.
* Researching, creating, and deploying security best practices (firewalls, 365 etc)
* Assisting and mentoring team members.
* Assisting with projects as required
IT Service Desk Engineer Skills:
* Minimum 3-year experience in a similar role
* Excellent troubleshooting and fault-finding skills
* Excellent telephone manner and strong customer service skills
* Strong Knowledge of supporting Windows client systems,
* Excellent knowledge of email systems (Exchange and Microsoft 365)
* Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc.
* Strong Knowledge of configuring and managing Microsoft 365 systems,
* Experience of Intune configuration and management
* Experience with Microsoft Azure environment and systems
* Wide experience of client system application management, configuration and support,
* Understanding of virtualization technologies (Hyper-V)
* Proficiency in Active Directory/Group Policy,
* Excellent understanding of networking -switches, routers, VLANS, Wireless etc.
* Excellent documentation Skills
* Good Knowledge of SharePoint
* Experience Using ConnectWise tools would be advantageous.
* Knowledge of scripting tools (PowerShell)
* Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's
* Experience of break-fix/upgrading hardware
* Good knowledge of troubleshooting hardware including UPS, NAS, Printers
* Full clean driver license
* Even better if you have MSP background
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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