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Healthcare support worker - outpatients

Poole
Dorset Clinical Commissioning Group
Support worker
Posted: 21 September
Offer description

Detailed job description

and main responsibilities

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

As part of the interview process you will be asked to complete a numeracy and literacy assessment.

Person specification

Qualifications

Essential criteria

1. Good standard of numeracy and Literacy
2. Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience

Essential criteria

3. Ability to adapt and learn in healthcare environment

Desirable criteria

4. Previous experience of working within a care environment /NHS
5. Experience of working as part of a multidisciplinary team
6. Experience of working with the public

technical skills / Competencies

Essential criteria

7. Ability to communicate clearly and effectively (to understand and be understood)
8. Ability to follow clear instruction and feed back to senior staff.
9. Ability to work as part of a team, as well as on own initiative
10. IT literate

Desirable criteria

11. Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
12. Venepuncture
13. Simple wound dressings
14. Performing ECG’s

Knowledge

Essential criteria

15. An understanding around basic patient care
16. Understanding of the importance of the promotion of health and well-being

Desirable criteria

17. Knowledge of care and related procedures, clinical observations, relevant legislation;
18. Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics

other requirements specific to role

Essential criteria

19. Ability to communicate with all levels of staff
20. Ability to exchange factual information accurately
21. Ability to deal with sensitive situations

Desirable criteria

22. Ability to deal with difficult patient/ relatives and clinicians
23. Is adaptable to to different clinical areas

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