Salary: £25,000 - 40,000 per year Requirements: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line) Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD Familiarity with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP) Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow) Excellent troubleshooting, communication, and customer service skills Ability to manage multiple tickets and prioritise effectively A proactive, hands-on approach with strong attention to detail Responsibilities: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure Troubleshoot problems related to Active Directory, group policies, and user access permissions Configure and deploy PCs, laptops, mobile devices, and peripherals Support network connectivity, printers, and shared resources Escalate complex technical issues to 3rd Line Support or external vendors where necessary Maintain detailed and accurate records using the IT ticketing system Follow IT security, data protection, and backup policies at all times Technologies: Active Directory Azure Hardware Support ITSM Microsoft 365 Mobile Network Office 365 Security ServiceNow TCP/IP Windows Zendesk Cloud More: We are a dynamic and customer-focused company located in Derby, seeking an experienced IT Support Engineer to join our busy support team. Our hybrid working model allows for flexibility, with 2 days from home after the training period. You will have the opportunity to work alongside a supportive and collaborative IT team and gain hands-on exposure to a wide range of modern technologies. This role presents an excellent opportunity for career progression in a varied, technical environment. last updated 10 week of 2026