Expleo is recruiting a Knowledge Base Editor to support our customers to collaborate with subject matter experts, operational teams, and technology partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. This role is based in Warwickshire and offered on an initial 12 Month contract basis.
Key Responsibilities:
Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation.
Collaborate with teams to gather information and translate complex processes into easy-to-understand content.
Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards.
Monitor usage and feedback to continuously improve knowledge base effectiveness.
Support the rollout of new services and processes by creating supporting documentation.
Work with digital tools and platforms to manage content workflows and publishing.
Champion knowledge management best practices across the service centre.
Actively promote the knowledge base internally as the go-to place for knowledge
Review existing articles and optimise for improved engagement and knowledge-sharing as well as for scale
Measure performance of content and report on usage/engagement.Required Skills & Experience:
Proven experience in content editing, technical writing, or knowledge management.
Excellent written communication skills with strong attention to detail.
Ability to simplify complex information and present it clearly.
Experience working in a customer service or contact centre environment.
Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence).
Strong organisational and time management skills. Self-motivated and proactive.
Experience working in a customer service environment is essential, with a strong understanding of service operations and customer needsPreferred Qualifications:
Experience with content governance and version control.
Understanding of customer experience principles.
Familiarity with cloud-based collaboration tools (e.g., Google Workspace, SharePoint).
Basic HTML or CMS experience is a plus not essential.Employment Type: contract -Office days Tue/Wed.
Important Notice:
To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship.
Interested?
If you would like to apply for the Knowledge Base Editor position or require further information, please contact:
Ansa Varghese📧 (url removed)