Overview
Customer Experience Executive (6 month FTC) at Huel. We are a 7-day-a-week business seeking a proactive, engaging, and passionate CX Executive to join our Tring, Hertfordshire office for a 6 month FTC. We value a fast-paced environment, high performance, and customer-centric service.
Responsibilities
* Deliver world-class service to every Hueligan across email, live chat, WhatsApp, phone and review platforms with thoughtful, personalised support.
* Respond to queries including product advice, subscription tweaks, technical troubleshooting, delivery issues or returns, and help as needed.
* Represent Huel’s tone of voice in every message: positive, clear, friendly and informed, with a professional human touch tailored to the individual.
* Manage your own performance by balancing quality and efficiency to ensure timely responses and great experiences.
* Identify opportunities to surprise and delight customers, creating memorable moments when it counts.
Qualifications / What we are looking for
* Self-starting attitude with ownership of work, proactivity, and a drive to improve.
* Learning agility; ability to pick up new things quickly and demonstrate learning through consistent work quality.
* Attention to detail with a sharp eye for gaps or inconsistencies affecting the customer experience.
* Excellent communication skills—written and verbal; clear, friendly, not robotic.
* Ability to meet daily and weekly targets and contribute to team KPIs around quality, speed, and customer outcomes.
* Strong time management; capable of managing workload and delivering consistently throughout the day.
* Fluency in English with strong written skills. German or Polish language skills are a bonus but not required.
What we offer
* Hybrid working arrangement: Mondays, Tuesdays and Thursdays in the office; two days with the option to work from home.
* 30 days annual leave plus bank holidays.
* Free Huel products and various wellness benefits, including on-site gym and wellness area.
* Private medical and health insurance, free life insurance, and additional family leave benefits.
* Workplace perks including volunteering days, electric car scheme, cycle to work, and more.
About us
We’re Hueligans. We value diversity and believe differences strengthen our culture. We welcome authenticity, diverse views, and fresh ideas to create products that our global customers love.
Seniorit y level
* Entry level
Employment type
* Contract
Job function
* Business Development and Sales
Industries
* Food & Beverages
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