Welfare Administrator
Location: Staffordshire (Hybrid)
Salary: GBP 26,230
Hours: Monday : Friday between 9am:5pm
We are seeking a compassionate, highly organised and proactive Welfare Administrator to join an established organisation operating within the financial services sector.
This role offers the opportunity to work within a fast:paced and rewarding environment, providing vital support to vulnerable customers and ensuring cases are managed with empathy, fairness, and in line with regulatory requirements. The successful candidate will play a key role in identifying vulnerability, coordinating support measures, maintaining accurate records, and acting as a central point of contact for welfare:related matters.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer care. They offer a supportive and structured working environment with clear expectations and opportunities for development.
Benefits as a Welfare Administrator:
: GBP 26,230 annual salary
: 25 days annual leave plus bank holidays
: Mandatory office shutdown between Christmas and New Year
: Flexible hybrid working model
: Company pension scheme
: Company sick pay scheme
: Eye care vouchers
: Employee benefits platform with discounts and Employee Assistance Programme
: Dedicated training and development programme
: Workplace mental health initiatives
: Free secure onsite parking
Key responsibilities as a Welfare Administrator:
: Identifying and assessing vulnerable customers in line with company policy and regulatory guidance
: Acting as the main point of contact for welfare:related cases, providing professional and empathetic support
: Managing vulnerable customer cases from referral through to resolution
: Managing the Welfare Team inbox, triaging and responding to enquiries within service levels
: Handling inbound telephone enquiries from customers, clients, and Enforcement Agents
: Maintaining accurate, up:to:date and audit:ready case records
: Producing regular and ad hoc reports on Welfare Team activity and performance
: Monitoring updates to external support services and ensuring internal resources remain accurate
: Communicating welfare:related updates across the business
: Supporting continuous improvement by identifying opportunities to enhance customer outcomes
: Providing flexible administrative support to the wider administration team
Requirements as a Welfare Administrator:
: Previous administrative experience, with confidence using Microsoft Office and case management systems
: Minimum of 2 years' experience working with or supporting vulnerable customers
: Experience in a customer:facing role, including handling telephone and written enquiries
: Experience within a regulated or compliance:driven environment is desirable
: Strong organisational skills with the ability to manage multiple priorities effectively
: Excellent attention to detail and accuracy in record keeping and reporting
: Empathetic communication skills with the ability to manage sensitive situations professionally
: Resilient, adaptable, and able to exercise sound judgement in a fast:paced environment
: Ability to work independently as well as collaboratively within a team
Successful candidates will be required to complete relevant background checks prior to employment.
Apply today to discuss the role in more detail