Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service.
Job Summary:
* Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk
* Working in partnership with the Service Manager team, provide governance and strategic oversight, ensuring a coordinated control of Risk and Compliance.
Responsibilities:
* Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as 'mirrors', 'toilets', etc)
* Be the primary strategic and operational support point for the Business Unit Leader.
* Oversee operational activity in relation to key tactical operations requests across the contract.
* Oversee and fulfil all associated client reporting activities.
* Responsible for ensuring the team work to a transparent set of shared objectives.
* Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions
* Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
* Drive continuous improvement through leading tactical project delivery reviews.
* Drive superior account performance to support the client business and contractual objectives.
* Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
* Ensure full contract compliance on operational, risk, and compliance matters.
* Measure the contract's performance against agreed targets and scorecard compliance.
* Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
* Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations.
* Ensure CBRE's technology platform is optimised to support the client's operational needs and commercial value.
* In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account.
Person Specification:
* The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
* Experience working in retail real estate or a facilities management company
* Procurement / vendor management experience is required
* Demonstrated experience in managing large teams and stakeholder groups
* Experience in the areas of H&S and Energy Management an advantage
* Experience in delivering large scale change programmes an advantage
* Skills should include organisational development, people management, budget and resource development, and strategic planning
* Ability to lead and support a dynamic leadership team