Location and Shift: Buxton | Monday to Friday, 08:30 – 17:00 (37.5 hours per week)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Administrator who will lead the day-to-day delivery of soft services on the HSE Buxton contract, ensuring operational excellence and strong financial performance while supporting key functions including Reception, Stores, and Helpdesk.
Role Responsibilities
* Supervise and coordinate daily activities across Reception, Helpdesk, and Stores to meet contractual KPI standards
* Produce and manage rotas to ensure full shift coverage in line with contract requirements
* Monitor and control expenditure while identifying opportunities to maximise income and improve financial performance
* Lead, support and develop team members through training, appraisals, and performance management
* Drive continuous improvement initiatives and ensure compliance with health and safety, including risk assessments and safe working practices
What We're Looking For
* Previous experience in an administrative or helpdesk role
* Proven supervisory or leadership experience
* Good understanding of health and safety legislation and compliance
* Strong organisational skills with the ability to prioritise workload effectively
* IT proficiency, including Microsoft Excel, Word, and PowerPoint
* Full UK driving licence due to site location
* Proactive mindset with the ability to identify and deliver service improvements
What's in it for you?
* Competitive salary dependent on experience
* Opportunities for professional development and career progression
* A supportive team environment where your contributions are recognised
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