Job Description
VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Manager to join their growing and dynamic team based in Belfast.
Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-time
About the Role:
We're on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey.
You'll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction.
What You'll Do:
1. Deliver world-class service across phone, email, and live chat
2. Proactively build and nurture strong client relationships
3. Support new customers through a friendly and effective onboarding process
4. Act as the voice of the customer internally, driving product and service improvements
5. Identify opportunities to re-engage or retain clients through personalized outreach
6. Keep systems and CRM records accurate and up to date
What You'll Bring:
7. 2+ years in a customer-facing or customer success role
8. A strong, empathetic communicator - both written and verbal
9. Proven experience working with business or B2B clients
10. Comfortable juggling multiple conversations and priorities
11. Naturally collaborative, team-oriented attitude
12. Print industry knowledge is a bonus, not a must
Why Join Us?
13. Competitive salary + bonuses
14. Flexible working hours and supportive team culture
15. Real ownership of client relationships
Joanne was great throughout the entire process. Kept in touch at every step of the way providing solid information and acted as a perfect conductor between myself and the hiring company. Would highly recommend!
I had the pleasure of working with Jack, and I can confidently say he is an exceptional recruiter. Jack's dedication and expertise in matching candidates with the right opportunities stood out throughout the entire process. His communication was clear, timely, and he demonstrated a genuine interest in understanding my career goals
I was lucky to have the help of Jack Groves recently in securing a role in a financial services company. I was struggling to find the right role in a competitive field and Jack was a great help in discussing the company, helping me prep for the interview and kept me well informed every step of the way.
Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role.