Receptionist - Likewise Sheffield Location: Portland House, Sheffield Working Hours: Monday to Friday, 9:00 AM to 5:00 PM. However, there is an occasional late shift expectation on Thursdays to 7:00 PM, typically once a month. Contract: Permanent Salary: £24,243 - £26,667 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the Role If you're ready to take the leap into a career that combines purpose and professional growth, we invite you to explore the Receptionist role at Likewise. Join our impact-driven team and be a part of something truly meaningful. An exciting opportunity is available for a full-time Receptionist based within Portland House for the service Likewise Sheffield. This is a diverse and rewarding role providing reception support to the teams within the hubs. We welcome applications if you are motivated and enthusiastic with a passion to work in fast paced and busy reception. Our front of desk team is a lifeline to our service, providing support to the operational service. If you are adaptable, flexible and willing to work as part of a team with clear task allocation and work outputs then we would welcome an application from you. What You’ll Do To be a warm, calm, and welcoming first point of contact for all clients and visitors to Likewise. To manage the booking in of clients for appointments, liaising with a range of professionals both from Likewise and Probation. To support clients without appointments in accessing support via duty systems where appropriate following guidance, or in making appropriate appointments following discussions with staff. To ensure the reception areas are kept tidy throughout the day including notice boards and leaflet dispensers. To maintain and upkeep the staff and visitor signing in logs and associated documents. Receive and date stamp incoming mail and hand over to relevant administrators to action and take post to post-box daily where required. To support the Admin Lead with specific tasks as directed including data inputting, email inbox monitoring and other administrative tasks. To Succeed in This Role, You’ll Need: To succeed as a Receptionist you will ideally have: Reception experience: you will be a warm, calm, and welcoming first point of contact for all clients and visitors to Likewise. Excellent Organisational Skills: You have the ability to keep a variety of administrative tasks organised and on track. We're looking for someone who can juggle multiple responsibilities with precision. Strong Communication: Clear and effective communication is key in this role. Whether you're answering inquiries, coordinating meetings, or taking minutes, you should be an adept communicator. For full person specifications and job details, please visit this link. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-01-22 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Next year we’ll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us – and don’t forget to check out the Waythrough jobs on the Humankind job site https://peoplekind.my.salesforce-sites.com/recruit/ Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk