Description
The Technical Manager will lead and deliver technical services across heat networks nationwide, ensuring compliance with industry regulations, high-quality installations, commissioning, fault resolution, and aftercare support for HIUs, metering, and billing systems. The role is field-based with nationwide travel and requires flexibility outside of standard office hours. The Technical Manager will also manage subcontractor relationships, oversee warehouse operations, and support regulatory audits, ensuring systems operate efficiently and in line with company objectives.
Measures of Success
* Timely and compliant completion of site surveys, installations, and commissioning activities
* Effective resolution of technical faults, warranty claims, and client enquiries
* Delivery of system performance improvements and compliance with Heat Network Regulations
* Successful development of subcontractors, and operational processes
* Full adherence to health, safety, and audit standards with accurate documentation
Key Responsibilities
Technical Delivery
* Conduct site surveys for HIUs, metering, billing, energy efficiency, and compliance assessments
* Install and commission metering systems (AMR, data loggers, gateways, routers, M-Bus networks)
* Carry out technical fault finding, diagnostics, and system optimisation
* Support contractors with HIU installation and commissioning, ensuring compliance with standards
* Manage warranty claims and provide technical resolution, liaising with manufacturers and clients
* Create clear technical reports, O&M documentation, commissioning records, and compliance evidence
Compliance & Safety
* Ensure all work complies with the Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1 Heat Networks Code of Practice, and ESOS requirements
* Prepare and maintain risk assessments, method statements (RAMS), and ensure site safety compliance
* Adhere to CDM Regulations and company H&S policies
Stakeholder Management
* Act as technical lead for clients, housing associations, developers, and managing agents
* Handle technical enquiries from consumers, supporting strong client relationships
* Manage subcontractor relationships, ensuring delivery standards and compliance
Operational Support
* Oversee warehouse stock, procurement of materials, and internal stock systems
* Assist with annual internal and external audits
* Provide technical training and mentoring to new team members
* Support business development with technical input where required
Skills, knowledge & expertise
* Strong knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networks Experience with system performance monitoring, optimisation, and commissioning (preferred)
* Excellent fault-finding, problem-solving, and report-writing skills
* Strong project management
* Full UK driving licence
* Behavioural expectations: accountability, adaptability, safety-first mindset
Taco delivers comfort solutions that save customers time and effort. The company's core competencies include hydronic balancing, valves and accessories, pump technology, underfloor heating and system technology. The core markets of the Taco are the United States, Canada, Switzerland, Germany, Austria, Italy and Poland.
Taco Family of Companies is a third-generation family-run multinational enterprise based in Cranston, Rhode Island, USA.