Join to apply for the Aftersales Advisor role at William Morgan Group.
Adventure Automotive, representing the INEOS brand, is seeking a motivated, customer-focused Aftersales Advisor to join our team. We value outstanding service, organizational skills, and a passion for automotive excellence.
Key Responsibilities
1. Manage customer bookings, plan arrivals, and maximize efficiency.
2. Greet customers, identify service needs, and handle vehicle keys and parking.
3. Prepare and complete Repair Orders with quotes and timelines.
4. Conduct road tests and visual inspections as needed.
5. Arrange alternative transportation for customers, including courtesy vehicles.
6. Schedule workshop jobs and maintain workload balance using reservation systems.
7. Communicate additional work requirements and secure customer approval.
8. Perform final quality checks and address faults before vehicle handover.
9. Return vehicles to customers and advise on future services.
10. Present invoices clearly, explaining charges, warranties, and goodwill procedures.
11. Promote INEOS parts and accessories during customer interactions.
12. Follow up with customers to ensure satisfaction and foster relationships.
13. Contact customers 24 hours prior to appointments as part of our service commitment.
About You
1. Proven experience in customer service or aftersales, preferably within the motor trade.
2. Strong communication and interpersonal skills.
3. Organized, proactive, and able to manage multiple tasks.
4. Interest or knowledge in automotive systems is advantageous.
5. Comfortable using booking/reservation systems and handling customer data.
6. Full UK driving license is essential.
What We Offer
As part of William Morgan Group, Adventure Automotive offers a supportive environment with benefits including earning potential up to £45,000 OTE, birthday off, 30-32 days holiday, retailer discounts, private health insurance, volunteer leave, life insurance, cycle scheme, and more.
Join us in delivering exceptional automotive services. Apply now and start your next adventure with us!
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