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User services analyst

Peterlee
Redde Northgate plc
Service analyst
Posted: 9 July
Offer description

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Location: Peterlee (% office based)

Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call

Salary: up to £26,000, (Dependent on level of experience)

Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.

As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.

Your role will include:

1. Handling service desk tickets, resolving issues promptly, and providing timely updates while using feedback to improve service quality.
2. Maintaining documentation, troubleshooting problems, and managing the lifecycle of devices, including upgrades and relocations.
3. Contributing to key projects, planning for technology changes, and supporting tasks like LAN patching and asset transitions.

Join ZIGUP as a User Services Analyst and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include …

* Annual leave: 24 days, rising to 26 with length of service. Public holidays included. Plus, an extra day off for your birthday!
* Pension: Employer contributions of 5%.
* Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1, per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
* Wellbeing & Lifestyle Services: Access to our colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
* Motoring Benefits: Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
* Wagestream: A free financial wellbeing app for pay control, savings, financial advice, and shopping discounts.

About you

We’re seeking a proactive IT professional with:

* Service Desk Background: Experience in a service desk or device analyst role supporting diverse user needs.
* Device Management Expertise: Hands-on experience with tools like Lansweeper, PDQ Deploy, WSUS, and SCCM.
* Technical Knowledge: Good understanding of Windows 10, Office, and productivity applications.
* Networking and Security Skills: Familiarity with networking, remote access solutions like Cisco VPN, and security practices is advantageous.

About us

ZIGUP is a leading mobility solutions provider trusted by UK insurance, leasing companies, fleet operators, OEMs, and blue-chip corporates, offering vehicle rental, fleet management, accident management, vehicle repairs, and maintenance services.

Our Purpose? Keeping customers moving, smarter.

We are agile. We are experts. We are imaginative. We are reliable.

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