As a Team Leader in Supported Living you will oversee a dedicated team of Support Workers and ensure that individuals receive personalised support tailored to their needs, preferences and goals. You will by example, promote independence and help create safe, positive and enabling environment for everyone
Key Responsibilities
* Review Care Plans, Risk Assessments, and referral documentation to ensure compliance with the company standards, SOPs, and company policies. Support quality assurance processes, including document checks prior to archiving., maintain accurate and up-to-date data, producing Key Performance Indicators (KPIs) to monitor and improve service quality. Prepare presentations and real-time reports as required.
* Apply principles of Practice Leadership to complete practical assessments (including medication competencies and witness statements) for new staff, as well as refresher assessments for existing staff.
* Assess staff competency against care standards through direct observation while working alongside staff in practice, support training coordination, compliance, and booking processes. Monitor training compliance, send reminders for outstanding training, and enrol staff onto required courses.
* Conduct regular spot checks (including weekends, bank holidays, and night shifts) to ensure quality standards are maintained at all times, including in the absence of management.
* Support the completion of onboarding plans for new starters, also conduct Supervisions and In-Probation (IP) Reviews in line with company requirements.
* Review, close, and investigate incident reports where required, ensuring appropriate follow-up actions are implemented.
* Utilise dashboards to monitor compliance, performance, and service deliverables.
* Demonstrate a proactive, flexible, and solution-focused approach, maintaining a strong understanding of business needs and service priorities.
* Attend meetings with stakeholders as required
About you
* 3 years’ experience working in a mental health setting, including managerial experience.
* Ablility to demonstrate a detailed understanding and practical application of company policies and procedures.
* High standard of verbal and written communication skills, as well as strong IT skills, with excellent knowledge of Microsoft Office.
* Strong time management skills and have the ability to motivate and inspire staff to perform effectively.
* Excellent interpersonal skills to ensure clear and professional communication with all staff members (person-centred approach with staff)
* Participate in the On-Duty call rota as schedul ed.
* Ability to maintain a fair, objective, and professional approach when working with colleagues
* Ability to identify good practice and areas for improvement, ensuring colleagues maintain standards in line with training, processes, and policies
* strong time management and the ability to motivate and inspire staff to perform effectively.
* excellent interpersonal skills to ensure clear, professional, and person-centred communication with all staff members, which will help to participate in the On-Duty call rota as scheduled
*
valid driving licence and have access to a car to work across all Retreat locations, in line with operational needs.
Personal qualities:
* Acts as a positive role model for other staff at all times.
* Demonstrates a clear ambition and commitment to develop into a managerial role.
* Shows empathy towards the needs, preferences, and perspectives of the people supported.
* Works in partnership with individuals, promoting strong person-centred values in practice.
* Demonstrates effective delegation skills, ensuring tasks and responsibilities are distributed appropriately to support team development and service delivery
What We Offer
* Competetive salary and benefits.
* Comprehensive training and ongoing development.
* Opportunities for career progression within a growing organisation.
* A supportive team environment where your contribution truly makes a difference