Join to apply for the Apprentice Service Desk Adviser role at Benefact Group
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Join to apply for the Apprentice Service Desk Adviser role at Benefact Group
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 203839
About The Role
Benefact Group are looking for an Apprentice Service Desk Adviser to join our Gloucester office.
The apprenticeship will run for 16 months alongside working within our Service Desk team, delivering exceptional customer service to the Group and supporting our first contact resolution approach.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key Responsibilities
1. Enhance value through quality of service and technical delivery
2. Deliver exceptional customer service acting as part of our GT Service desk team
3. This role sits within the Service Desk function, which is the ‘face of IT’ being the first point of contact to the GT Department, providing excellent customer service, in person and remote, to the organisation.
4. Adhere to company values and standards to reinforce Benefact Group’s ethos towards internal and external customers
Invest in Customer Relationships
1. Proactively build successful internal and external relationships to deliver exceptional customer service and support our “right first time” FCR approach
Personal and Team Development
1. Successful completion of the Group Technology Apprentice programme
2. Demonstrate active commitment to owning personal development making best use of opportunities for on-the-job and formal training
3. Act on audit results and agreed action plans to improve own performance and fulfil personal potential
4. Engage with company communications to ensure personal understanding of key company/customer issues and Benefact Group strategic aims
Share and Collaborate
1. To build own and team knowledge and expertise to enable the delivery of increasing levels of customer service
2. Identify opportunities to improve current methods, practices and processes
Knowledge, Skills And Experience
1. Interest in technology and problem resolution
2. Excellent customer service skills, ability to handle difficult situations and negotiate satisfactory outcomes
3. Friendly, approachable, team player, willing to learn, enthusiastic, able to work in a fast-paced changing environment, motivated, able to work off own initiative
4. Good communication skills
5. Ability to build cooperative and productive customer relationships
6. Strong commitment to delivering high standards of customer experience
Desirable (but Not Essential)
1. Awareness of corporate technology, including Microsoft Office 365 and Windows OS, Active Directory
2. Previous service desk experience, including use of ITSM tools (e.g., Ivanti, ServiceNow)
3. Qualified as SDI SDA or ITIL Foundation, or other relevant qualifications
What we offer
1. A competitive salary – to be discussed
2. Hybrid working arrangements
3. Group Personal Pension – up to 12% employer contribution
4. Generous annual bonus scheme up to 24%
5. 25 days annual leave plus bank holidays, with holiday buy and sell options
6. Health and wellbeing benefits, including private healthcare, income protection, and life assurance
7. Up to £400 annual personal charity grant
8. Encouragement to take at least one volunteering day per year
9. Employee Assistance Programme
10. Full support for professional qualifications
11. Access to virtual GP services
12. Enhanced maternity and paternity pay
About us
Benefact Group is a global financial services group owned by a charity, with over 30 businesses. We are committed to being a major UK corporate donor, having donated over £250 million since 2014. Our goal is to double the Group’s size and continue our impactful work.
We value diversity and are committed to creating an inclusive environment where everyone feels valued and respected. We encourage applications from all backgrounds.
If you need additional support during the recruitment process, please let us know.
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