Salary: £24,000 - 27,000 per year Requirements: Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Solid technical knowledge of Windows 10/11 Solid technical knowledge of Microsoft 365, including Outlook, Teams, and SharePoint Solid technical knowledge of Active Directory and user administration Solid technical knowledge of basic networking, including DNS, DHCP, TCP/IP, and VPN Experience with ticketing tools such as ServiceNow, Jira, or similar Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Experience in a multi-site or fast-paced operational business Exposure to IT projects such as rollouts, migrations, and upgrades Knowledge of ITIL practices Full UK driving licence Responsibilities: Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across laptops, desktops, and mobile devices Troubleshoot issues across printers and meeting room technology Troubleshoot issues across business-critical applications Support and administer Microsoft 365, including Outlook, Teams, and SharePoint Support and administer Active Directory and user account management Support and administer Windows 10/11 environments Assist with new starter onboarding and leaver processes Assist with device builds, deployments, and lifecycle management Assist with IT asset tracking and documentation Escalate complex issues to 3rd line or external partners where required Maintain accurate ticket updates, documentation, and knowledge base articles Contribute to continuous improvement of IT support processes and user experience Technologies: Active Directory Support ITIL JIRA Microsoft 365 Mobile ServiceNow SharePoint TCP/IP VPN Windows Office 365 More: We are seeking a hands-on, customer-focused IT Support Engineer to provide 1st and 2nd Line support across our business. We are a leading expert in our field and offer an exceptional service UK wide. This is a full-time, 6-month fixed-term role with the potential to be extended or become permanent. The role is primarily onsite and based in Bury / Manchester, with a mix of service desk, desk-side, remote, and face-to-face support. We offer the opportunity to play a key role in maintaining operational stability while supporting ongoing improvements and projects across our IT estate. We are looking for a practical, proactive engineer who takes ownership, works well with both technical and non-technical stakeholders, and is comfortable supporting users directly. last updated 24 week of 2026