1. Work for a Global Market Leader.
2. Excellent Career Opportunity.
About Our Client
The employer is a mid-sized organisation within the manufacturing sector, known for its focus on innovation and quality. They are committed to delivering excellent products and services to their customers while fostering a professional work environment.
Job Description
3. Manage and maintain strong relationships with key customer accounts.
4. Act as the primary point of contact for customer queries and concerns.
5. Collaborate with internal teams to ensure timely and accurate order fulfilment.
6. Identify opportunities to improve customer satisfaction and loyalty.
7. Prepare and present reports on customer trends and feedback to management.
8. Coordinate with the sales team to address customer-specific needs.
9. Monitor and resolve any service delivery issues promptly.
10. Ensure compliance with company policies and industry standards.
The Successful Applicant
A successful Customer Relationship Manager should have:
11. Experience in customer service within the industrial/manufacturing sector.
12. Strong communication and problem-solving skills.
13. Ability to manage multiple customer accounts efficiently.
14. Knowledge of customer relationship management systems.
15. A keen eye for identifying areas of improvement in service delivery.
What's on Offer
16. A competitive salary range of £25,200 to £28,000 per annum.
17. Permanent position with growth opportunities in Liverpool.
18. Supportive work environment within the industrial/manufacturing sector.
19. Paid holiday leave and additional company benefits.