Are you fluent in German, Polish or Spanish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you!
Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.
We’re looking for a Dutch-speaking Complaint Handler to join our European Complaints Team. This role can be based in either our Glasgow or Madrid office. As part of the team, you’ll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You’ll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements. We will also consider German or French language skills for this role.
We welcome candidates with experience in customer service roles across industries such as financial services, call centre, or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.
Key Responsibilities:
• Identify, investigate, and resolve complaints promptly and fairly
• Conduct thorough investigations to determine root causes
• Draft clear and professional Final Resolution Letters
• Meet quality and efficiency standards set by Chubb
• Adhere to SLA and regulatory timelines
• Manage your caseload effectively
• Work within Chubb’s standards and frameworks
• Participate in the Training and Competency Framework
• Previous experience in complaint handling or customer service
• Fluency in German, Polish or Spanish language
• Advanced (C1) level of English (essential)
• Excellent listening skills
• Strong verbal and written communication skills
• Experience liaising with regulatory bodies (., Financial Ombudsman) is desirable
• Proficiency in Microsoft Office packages
• Insurance knowledge is a plus, but not essential