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ITSM Sales and Delivery Manager, stevenage
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Client:
BGTS
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.
Location:
UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.
Key Responsibilities:
Sales and Solutioning:
* Identify customer needs and propose tailored ServiceNow ITSM solutions.
* Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
* Translate technical ITSM solutions into clear business benefits for prospective clients.
Client Engagement and Technical Expertise:
* Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
* Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
* Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
Process and Market Insights:
* Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
* Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
Pre-Sales and Collaboration:
* Work closely with sales teams to drive new business opportunities.
* Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.
Requirements:
* Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
* Prior experience in a delivery capacity within the ITSM space.
* Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
* Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
* Knowledge of ITSM processes, automation, and best practices.
* Experience engaging with multinational customers and managing stakeholder expectations.
* Strong presentation, communication, and interpersonal skills.
* Established professional network in the ITSM space is a plus.
* Fluency in English; additional languages are advantageous.
* Willingness to travel as required.
Preferred Qualifications:
* ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
* Familiarity with complementary ITSM tools and technologies.
* ITIL certifications (Foundation, Intermediate, or Expert).
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