Salary: £62,000 - 65,000 per year Requirements: CCNP Enterprise / Security (or equivalent hands-on experience) Strong enterprise Cisco firewall experience (FTD/FMC) Hands-on knowledge of Cisco ISE, DNAC, SDA, and SD-WAN Advanced networking fundamentals: TCP/IP, routing & switching (BGP, OSPF, MPLS, VLANs, STP) Experience with SD-WAN solutions (Viptela, Meraki, Fortinet) Exposure to cloud networking (AWS, Azure, GCP) Experience with monitoring tools such as Zabbix Strong grasp of network security principles Experience handling live security incidents Familiarity with SIEM platforms (Splunk, QRadar, Sentinel – desirable) Understanding of ISO 27001, NIST, GDPR Confident, professional client-facing communication Calm and effective during high-severity incidents Strong attention to detail and documentation discipline Ability to manage priorities across multiple customers Natural mentor and technical leader 3 years experience in networking/security, ideally within an MSP or service provider Degree in IT, Computer Science, or equivalent experience ITIL Foundation (or willingness to obtain) Responsibilities: Act as L3 escalation for complex issues across LAN, WAN, SD-WAN, and hybrid cloud environments Support multiple customer networks in a fast-paced MSP environment Work across multi-vendor infrastructures, primarily Cisco, with exposure to Fortinet and Juniper Support onboarding, migrations, and network transformation projects Troubleshoot and manage firewalls, VPNs, WAFs, IDS/IPS Investigate and respond to real-time security alerts and incidents Ensure customer environments align with security policies, standards, and compliance frameworks Serve as the final escalation point for P1 / P2 incidents Lead incident bridges with customers and internal teams Perform root cause analysis (RCA) and produce clear, client-facing reports Implement changes in line with ITIL-based change management Ensure incidents and requests meet SLA / OLA commitments Provide technical input into service reviews and reporting Identify opportunities for automation, optimisation, and service improvement Analyse monitoring alerts to prevent customer impact Fine-tune monitoring thresholds per environment Optimise performance, availability, capacity, and security posture Develop scripts and automation for repetitive operational tasks Contribute to configuration standardisation across clients Maintain high-quality documentation and runbooks Mentor L1/L2 engineers and support their technical development Technologies: AWS Azure Cloud Cisco Firewall GCP Support ITIL LAN MPLS Network Security Splunk TCP/IP Zabbix More: We are a specialist network infrastructure and managed services provider, trusted by organizations across various sectors such as logistics, manufacturing, retail, hospitality, public sector, and chemical industries. As a Cisco partner, we focus on intent-based networking, helping customers transition to secure, resilient, and intelligent network environments. Our managed services practice differentiates us as we support customers running mission-critical networks, acting as master systems integrators on large automation projects. You will join a collaborative and highly technical team where your voice is heard, your growth is supported, and your expertise is valued. We offer a competitive salary package, hybrid work model, paid certifications, and a range of employee benefits, including generous holiday and pension contributions. last updated 17 week of 2026