Introduction
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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, youre not just improving clients' risk profiles, youre building trust. Youll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If youre ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Are you interested in a fast-paced role? We are looking for a Senior Account Handler to join our visionary and friendly office.
Primarily you are responsible for providing a quality service, by handling client excellence. You'll work collaboratively with the expert Account Executives in the office to achieve common goals. True team cohesion for the ultimate outcome.
You will be experienced within the insurance sector, knowledgeable about the local market and want to put your clients at the heart of your actions.
How you'll make an impact
You will obtain renewal terms for your customers and explore alternative quotations before producing a final presentation for account managers to discuss with customers. You are the expert; your team will rely on you to have the knowledge.
Produce market presentations where required and negotiate terms with insurers
Check insurer documentation for accuracy and provide to the customer within certain timescales
Can you take care of Insurer queries? Can you make your customers feel that you've handled their needs efficiently? You'll assist with customer queries, liaise with insurers regarding potential changes and new terms for policies. For this to work, you'll need to have first class interpersonal skills.
You will ensure all account admin is taken care of - confirming cover with relevant insurers, processing policies and chasing outstanding documentation when required. You'll be highly organised and love to work towards a plan.
Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive; remember, you're the point of contact for this account.
Deal with account queries and credit control matters highlighting any concerns to account managers, understand and apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required
Keep track of monthly budget and income numbers
Work in conjunction with your account handler providing guidance and training
Be prepared to assist others within your team as and when required
Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
About You
Educated to GCSE standard or equivalent with knowledge of general insurance (London Market / Lloyds and Industry) products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity.
Corporate experience is vital along with motor fleet experience.
Previous experience in the insurance industry is critical, as is working to targets within a regulated environment.
Risk aware in handling customer information, with good customer service focus and the ability to identify potential risk/issues and seek advice/consultation when required.
Due diligence and process driven to deadlines coupled with strong planning and analytical skills, you'll of course have high accuracy and attention to detail
Eligible to work in the UK
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits youll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, well cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance
Other benefits include:
Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with. If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.