What's involved with this role: Job Title: Knowledge and Information Admin Assistant Ref: Bristol 5277525 Pay rate: £14.20 per hour PAYE Role length: Anticipated 12 months Working arrangements: Site based Additional requirement: Driving Licence The role: We are seeking a Knowledge and Information Assistant to fully catalogue, label and organise a collection of highly sensitive records for the Children and Families directorate and assist in the delivery of the Modern Records Unit’s records management service. The role is based in a warehouse and includes the physical handling and movement of boxes weighing up to 15kg, as well as moving cages weighing up to 180kg. Manual handling training will be given. In order to carry out this role you will need to have previous experience of administrative and customer service roles with strong skills in office tasks, record management, and Microsoft Office applications, alongside a commitment to data security and excellent customer service. You will need to be physically capable of handling records and materials, with a proactive approach to learning and effective communication. Key responsibilities: Assist in the cataloguing, labelling, organisation and delivery of records. Providing a welcoming, informed, and professional customer service Respond to a range of routine written, telephone and face-to-face records management enquiries either directly or in more complex cases by referral to an appropriate colleague Operate a PC to amend, manipulate and maintain spreadsheets, databases and other applications to support the overall objectives of the service and its records are kept up to date Undertake general office duties such as filing, photocopying, routine scanning; maintaining office diary; monitoring of stationery; mail handling as required Physical handling of records to, from and within the storage facilities and the office van (max weight of 15KG per item) Ensure that the facilities and records are maintained in an orderly fashion. Handling and lifting of records to, from and within the storage facilities What the client is looking for: Demonstrated administrative and customer service skills equivalent to NVQ Level 2 Experienced in core office tasks: taking messages, photocopying, printing from microfiche, and maintaining filing systems Proficient in Microsoft Office (SharePoint Online, Outlook, Word, Excel, Internet Explorer) with a proactive approach to learning new tools and technologies Skilled in cataloguing records and managing both electronic and paper-based record-keeping systems Strong attention to detail; accurate in filing, retrieving, and handling information Understands the importance of handling confidential and sensitive data securely Committed to excellent customer service with a focus on building and maintaining positive relationships Excellent communication skills Physically capable of moving records and storage boxes (up to 15kg), both within facilities and via office transport. Manual handling experience preferred, however, training will be given How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.