Job Title:Head of Operations
Contract Type:Permanent, Full-Time
Location:On-site
Salary:£45,000.00–£70,000.00 per year
Company Overview
Ground Up Property Group is a fast-growing and client-focused property maintenance company. We pride ourselves on delivering high-quality maintenance and building solutions through seamless coordination between clients, contractors, and our service team.
We are now looking for an enthusiastic, organised, and proactive Head of Operations will lead and manage the operational functions of Ground Up Property Services, with a primary focus on the service desk and estimating divisions. This role requires exceptional leadership, customer service excellence, and the ability to remain calm and effective under pressure in a fast-paced environment.
Key Responsibilities:
Operational Leadership:
* Oversee the service desk and estimating teams, ensuring efficient workflow, high productivity, and exemplary customer service.
* Lead by example, fostering a culture of continuous improvement and excellence.
Team Management:
* Recruit, train, and manage team members, providing clear guidance, support, and regular performance evaluations.
* Develop and implement training programs to enhance team capability and resilience.
Customer Service Excellence:
* Ensure all customer interactions meet high standards of responsiveness, accuracy, and professionalism.
* Address customer concerns promptly, effectively resolving complaints and issues to maintain client satisfaction.
Estimating and Service Desk Management:
* Oversee and refine the processes within the estimating and service desk functions.
* Ensure accurate and competitive quoting, clear communication, and timely follow-ups.
Process Improvement:
* Continuously evaluate operational processes, identifying areas for improvement and implementing changes to enhance efficiency and productivity.
* Collaborate with senior management to drive strategic initiatives.
Reporting and Analysis:
* Regularly report on operational performance, highlighting key metrics, trends, and areas requiring attention.
* Use data-driven insights to guide decision-making and operational strategies.
Skills and Experience Required:
* Strong interpersonal skills with a proven ability to build and maintain professional relationships.
* Confident, professional communicator – especially over the phone and in written correspondence.
* Highly organised and methodical in managing tasks and competing priorities.
* Comfortable multitasking in a fast-paced, high-volume environment.
* Proficient in Microsoft Office – particularly Outlook, Word, Excel, and PowerPoint.
* Experience in facilities maintenance, account management, or customer service is highly desirable.
* Exceptional leadership and management skills, with the ability to motivate and develop teams.
* Prior experience with job management systems like eWorks is a bonus.
* Positive, proactive, and team-oriented mindset.
What We Offer:
* A collaborative and friendly working environment.
* Structured on-the-job training.
* Career development opportunities as the company grows.
* Competitive salary based on experience.
Benefits include:
* Company pension
* On-site gym
* On-site parking
Benefits:
* Company pension
* On-site gym
* On-site parking
Experience:
* Facilities Maintenance: 1 year (required)
* Operations Management: 1 year (required)
* Work Location: In person
Please send your CV and cover letter to info@groundup-property.co.uk with the Subject line 'JOB APPLICATION' plus the position you are applying for.
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