Company Description
We’re looking for a detail-obsessed, midnight multitasker
The Hoxton, Edinburgh
Reporting to the Front Office Manager, you’ll be responsible for supporting the night shifts and ensuring our guest experience never flags – even at night!
Job Title
Night Auditor
Location
The Hoxton, Edinburgh
Job Description
What’s in it for you
* Become part of a team that’s very passionate about creating great hospitality experiences.
* Competitive salary.
* 29 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
* Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do
* You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
* Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
* Carry out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
* Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
* Assist the Night Manager with end of day procedures.
* Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
* Ensure the safety of guests overnight whilst they are tucked up asleep.
What We’re Looking For
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
* If you’re familiar with Opera Cloud or similar front desk operating system, that would be a big advantage.
* It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.
More About Us
The Hoxton is a series of open‑house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
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