Team Manager - Repairs (Planning and Scheduling) 12 month FTC Salary£36,000 LocationBlackpool Temporary,Full Time 12 month FTC Full Time, 35 hours per week
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
You will oversee the planning function to deliver the day to day operational priorities of all works for the responsive and void workstream to ensure that the repairs service always operates effectively and maintains a consistently high standard of service to its customers and all stakeholders. Managing a team of planners for responsive repairs, voids, damp and disrepair, you will be expected to carry out appraisals, coach and motivate staff.
You will continuously monitor productivity, damp, disrepairs and void numbers, and all key performance indicators with a drive for continuous improvement. What youll be doing
Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids
Manage, coach and motive the team to create a productive working environment and achieve all key performance indicators
Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services Managers and Neighbourhoods in relation to an effective repairs and void service
Deliver exceptional customer service to all internal and external customers and all key stakeholders
Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved
Review contractors and verify the onboarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism
Ensure that contractor performance is achieved and all invoices area processed through the contractor portal
Liaison and co-ordination with the Hub to ensure delivery of an effective diagnostic service enabling a right first time approach and repair categorisation.
Ensure all aspects of customer complaints are dealt with within SLA and identify lessons learnt that can be implemented
Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance Manager
To ensure all 121s are carried out with the team and review of skill set and upskilling to provide cover as and when needed
To identify and manage any underperformance of colleagues and support them to improve to achieve targets
Identify any improvement opportunities with the team
To ensure all training (face to face and eLearning) is up to date for colleagues including delivering training to the team and new starters
To support with back office functionality to enable the system to work effectively
Any other reasonable duties asked by your line manager in line with your role
What youll need
Proven experience of managing teams of 5 or more
Proven experience in the provision of maintenance to domestic properties and dealing with external contractors - desirable
Experience of use of a dynamic scheduling system - desirable
Knowledge and experience of SORs desirable
Ability to prioritise own workload around tight deadlines in a pressurised environment
Demonstrate strong leadership skills driven by achieving/exceeding targets and KPIs
Self-motivated, independent, and performance-driven with strong personal and team accountability, capable of motivating others.
Organised, analytical, and detail-oriented with a customer-focused approach to delivering effective outcomes.
What we need from you
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
A commitment to work in partnership with others for the benefit of Great Places
A commitment to continuous learning and improvement
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
An ability to work in uncertainty.
To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment
Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward & Recognition You Count Rewards are individual rewards for going above & beyond Professional fees The business pays the cost of one professional role related membership fee for each colleague
The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
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