Microsoft Business Analyst & First Line Support
Posted: 5th March 2026
Salary: Competitive salary up to £55,000 per annum.
Location: Dorchester
Reference: MSZMICBA0403
We are seeking a highly skilled Microsoft Business Analyst & First Line Support professional to join our client’s dynamic team. This role is ideal for someone with a strong technical background, a passion for optimizing processes, and experience supporting business systems in a fast-paced environment.
Key Responsibilities
* Serve as the first point of contact for all internal IT and business system enquiries.
* Provide 1st line support for Office 365 applications, including Teams, Outlook, and SharePoint.
* Act as SharePoint Administrator, managing permissions, sites, and content.
* Develop, maintain, and present business insights using Power BI dashboards and reports.
* Support ERP systems and other business applications.
* Analyze, document, and improve business processes with a strong understanding of end-to-end workflows.
* Liaise with technical teams to escalatate and resolve complex issues efficiently.
Required Experience & Skills
* Proven experience in Office 365 1st line support.
* Power BI proficiency.
* ERP systems experience preferred.
* SharePoint administration experience.
* Strong process analysis and improvement skills.
* Excellent communication and stakeholder management skills.
* Ability to translate technical information to non-technical users.
* Raw technical expertise and troubleshooting capabilities.
What We Offer
* Competitive salary up to £55,000 per annum.
* Full-time, permanent role.
* Dynamic and supportive work environment.
Apply Today, if you are ready to leverage your technical expertise and business insight to drive real impact.
Interested in this vacancy?
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