THE ROLE:
* Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
* Liaising with key clients of this logistics business.
* Utilisation of KPI's & Processes in order to monitor client relationships.
* Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
* Pro-active Account Management of clients (being the "face of the business" to them).
* Able to understand client needs and respond to them pro-actively and positively.
* Utilising data to inform decisions and also provide regular reports to Senior Management.
* Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
1. Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
2. Overall Customer Services responsibility for at least 5 heads or more.
3. Able to account manage clients in a pro-active & constructive way.
4. Able to engage & motivate your people - setting highly professional standards.
5. Ability to use data to inform some of your decision-making.
6. Able to liaise from shop-floor to Board level.
7. Able to challenge your team where appropriate.
8. IT savvy - able...