Global Manufacturing / Advanced Materials We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets. KEY RESPONSIBILITIES Customer Service Operations * Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. * Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. * Provide functional cover for customer service and export activities as required. Logistics & Export * Support the appointment and management of freight forwarders and logistics partners. * Arrange export certification, documentation, and commissions. * Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support * Support pricing enquiries within defined parameters and escalate where required. * Maintain accurate pricing records within the ERP system. Global Customer & Account Support * Prepare and support customer contracts, applying knowledge of Incote...