Join to apply for the Customer Experience Specialist, Sales - Bournemouth (Part Time) role at Tesla
What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You are part of a larger sales and delivery team that works closely and flexibly on all tasks, cooperating frequently and displaying a one‑team mentality to achieve sales and delivery targets.
* Start date: Immediate
* Location: Bournemouth
* Duration: 12 Months
* Time type: Part Time (20 hours per week)
* Driving licence valid in the UK for 2+ years
What You’ll Do
* Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
* Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
* Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
* Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
* Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
* Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
* Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
What You’ll Bring
* Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
* Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
* Ability to communicate information in an easy-to-understand manner.
* Previous experience providing excellent customer service.
* Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
* Flexibility to work on weekends and evenings as required.
* Driving licence valid in the UK for 2+ years.
* A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
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