Customer Service ongoing temp role, immediate start Burton An opportunity has arisen to join an expanding team in Burton. You will be a part of their customer service team and report in to the Team Leader. Duties include: • Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service. • To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly. • To manage customer incident calls/emails through to completion. • To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed. • Ensure all procedures are adhered to and report all incidents of non-compliance. • To rebook orders and notify customers via phone or text service. • Demonstrate empathy with the customers as and when required. • To undertake any other tasks / duties as required by the needs of the business. The Person • Previous Customer Service experience or NVQ level 3 in Customer Service. • Motivated and able to communicate clearly, both verbally and in written formats. • Ability to work in a busy environment. • Team player. • Well organised, taking ownership of tasks. • Attention to detail. • Educated to GCSE level or equivalent. • Sound IT skills, knowledge of Microsoft Office applications. What you'll get in return Ongoing contract £14.66 Office based What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4802164