Job Overview
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. We’re part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. Job Title: Family Liaison Officer
Location: Acorn Park School, Norwich, NR16 2HU
Salary: £25,089.04 per annum
Hours: 37.5 hours per week; Monday to Friday
Contract: Permanent, Term Time only
About The Role
As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.
Responsibilities
* Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
* Be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
* Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
* Hold weekly virtual drop-in sessions via Teams.
* Provide practical advice and information about Autism and family support to parents to help them support their pupil.
* Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs (e.g., voluntary groups, health, support groups).
About Us
Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils with eight co-located pupil homes on our 30 acre site in rural Norfolk. On site, we also have a Forest School, an Animal Care Farm, play facilities, a sports hall and sensory rooms. Outcomes First Group provides care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to safeguarding checks and the enhanced DBS process.
Benefits
* Your health and wellbeing are important to us, with a comprehensive reward package including Life Assurance and a Pension scheme.
* “Your Wellbeing Matters” – access to mental health support services and physical health checks.
* Flexible benefits through Vista, including: a wide range of health, wellbeing and insurance benefits; discount options; Cycle to Work; Electric Car Purchase Scheme; critical illness cover; family growth support (enhanced maternity/paternity leave, fertility treatment support).
We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
Equality, Diversity and Inclusion
Outcomes First Group is an equal opportunity employer. We are dedicated to creating an inclusive environment for all colleagues and the communities we serve.
Note: This description reflects the role at a high level and is not an exhaustive list of duties. The vacancy may be closed early if a sufficient number of qualified applicants are received.
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