Job Description:
Enhanced Physiotherapist Practitioner
Remote, based out of Salford Quays - M50 3SP
Minimum 22.5 hours a week, up to 37.5 hours
Monday-Fri, including weekend rotation
FTE £47,500
We make health happen:
This is a telephone-based triage consultation service available for Bupa Insurance Members and Corporate Customers with musculoskeletal conditions to ensure that the customer is signposted to the right clinician first time.
Role Overview:
Clinical
1. ability to order and interpret diagnostic tests
2. deliver excellent standards of telephone assessment via video & audio capabilities
3. deliver diagnosis and facilitate onward referral
4. adhere to best practice standards, clinical policies, clinical audit and clinical performance monitoring
5. provide clinical management, immediate resolution and onward referral where appropriate
6. learn from clinical complaints and customer satisfaction surveys
7. attend clinical training, professional development and clinical reviews
8. adhere to professional standards, clinical governance reporting, compliance with professional regulatory frameworks, professional development and training in line with the requirement of HCPC
9. monitor and follow up complex cases and red flag cases
10. escalate where required and appropriate to the APP Lead Therapist
11. undertake project / additional work as required to assist in the improvement and enhancement of the service
12. assess customers’ needs and provide appropriate advice and support
13. management of customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer
14. ensuring that communications to employees, providers and consultants reflects Bupa’s ‘Treating Customers Fairly’ obligations.
Operational
15. deliver a contracted telephone APP session
16. deliver operational SLA’s and other performance metrics through expected telephony measures
17. adhere to information governance and confidentiality
18. ensure compliance with operational control standards i.e. ISO, Bupa Quality Standards, clinical governance and legal requirements
19. work within PhysioLine operational hours and provide services in line with customer demand and business need
20. provide input into materials which support client engagement or sales
21. liaise with corporate clients, ensuring effective delivery for our customers
22. ensure high levels of customer satisfaction through effective delivery within expected quality measures
23. completing all compulsory regulatory training on time
Key Skills / Qualifications needed for this role:
24. Strong experience as a Physiotherapist in a musculoskeletal setting with 3 years post-graduate MSK experience
25. 1 year experience in Bupa Health Clinics core physiotherapist role or attained FCP roadmap level 2
26. Up to date with own clinical practice and demonstrates an ability to maintain clinical competence
27. Level 7 MSc level qualification relevant to MSK desirable
28. Member of the HCPC
29. Ability to evaluate, plan and prioritise workload within demanding time scales
30. Excellent application of clinical knowledge
31. Enthusiastic, self-motivated and self-sufficient
32. Ability to respond rapidly and decisively
33. Excellent interpersonal and communication skills & a team player
34. Strong problem-solving capability
35. Telephone triage experience desirable
36. IT proficient
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
37. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
38. Enhanced pension and life insurance
39. Discounted access to online gym sessions
40. Bupa health insurance as a benefit in kind
41. Option to join dental insurance scheme at a discounted rate
42. Access to our Digital GP platform on you mobile
43. Emotional wellbeing support
44. Access to family mental health line
45. Financial wellbeing channels
46. Support for carers
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.