Sales Administrator
B7, Birmingham
Monday – Friday 9:00am – 5:00pm
Salary - £30,000 - £32,000
Job Purpose
To deliver a seamless and high quality customer experience by managing the end to end order process, from initial enquiry through to fulfilment.
The role is responsible for handling inbound customer communications, processing and tracking orders and building strong relationships with assigned customers to ensure satisfaction and repeat business.
It also supports sales growth by following up on quotations and converting them into confirmed orders, while coordinating logistics and providing assistance during customer open days.
Job Responsibilities
* Placing online orders from customers
* Processing orders on the system that come in via email or by phone
* Managing warm inbound inbox enquiries
* Assigning customers and dealing with the same customers to provide high level of customer satisfaction
* Responding to customer emails and phone calls
* Open day support for customers
* Logistics and order processing
* Chasing quotations and converting into orders
Skills Required
* Strong communication via email and phone
* Good organisation and time management
* High attention to detail
* Customer service and relationship building skills
* IT literacy – Microsoft office
* Problem solving ability
* Teamwork and adaptability
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