Logistics Administrator - Mandarin Speaking £(Apply online only) per day Full time - London - ON SITE Randstad are currently working in collaboration with a successful marketing business, working full time in Central London. This busy, successful and expanding international business are seeking an experienced, knowledgable, mandarin speaking and motivated Logistics Administrator to join their team on a temporary basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: To support and provide direct communication to top sellers on logistics related topics to ensure they have a frictionless operational experience as well as providing guidance on platform rules and regulations. Responsible for written communication to aid top sellers on all logistics related enquiries to ensure high satisfaction on their logistics usage and promote their continuing use. Coordinate with logistics and cross-functional teams to provide resolutions to seller issues within SLAs. Address escalations within targeted resolution times to ensure satisfaction, identifying root causes and promote changes to prevent further escalations. Use internal tools to address queries and education to sellers, performing adhoc data consolidation as necessary. Coordinate with outsourced agents and ensure front-line teams deliver best in class quality experience and resolution - meeting the ...