B&Q Chandler's Ford, England, United Kingdom
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B&Q Chandler's Ford, England, United Kingdom
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Permanent
From £30,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Commercial CRM Executive and you’ll be a big part of this.
Overview
Permanent
From £30,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Commercial CRM Executive and you’ll be a big part of this.
Role Purpose: The Commercial CRM team’s role is to drive value from our customers at all stages of their relationship with us. We focus on utilising customer data and consent to maintain and grow each customer relationship, in order to drive business growth including sales, profit and long-term loyalty. This role plays a key supporting role in the planning, execution, reporting and optimisation of Loyalty & CRM activity and programmes, for the total business - B&Q and TradePoint.
What's the job?
Key Accountabilities / Responsibilities
* Help deliver the CRM strategy, working closely with CRM Managers to plan and run programmes from start to finish.
* Focus on loyalty and behaviour-led campaigns, plus basket and category-driving activity.
* Support programme design and ensure it aligns with business goals.
* Help build clear optimisation roadmaps and test-and-learn plans that drive better results.
* Collaborate with Analytics, Automation, and Personalisation teams to shape targeting, offers, and campaign builds.
* Work with agencies and internal teams to brief and deliver campaigns on time, on budget, and to a high standard.
* Champion campaign reporting – track engagement and performance, and find ways to improve.
* Look for ways to improve how the team works and streamline processes.
* Keep programme documentation organised – plans, results, learnings, and processes.
* Get to know our CRM tools (Braze and Tealium) and use them to drive smarter, more efficient campaigns.
What We Need
What you'll need:
* Solid experience and understanding of CRM and direct marketing
* Confident managing all parts of campaign delivery – from briefing to reporting.
* Great at juggling multiple tasks without losing attention to detail.
* Clear communicator who delivers high-quality work.
* Positive, proactive, and solution-focused.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Retail
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