It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Position: Gaming Dealer Hours Per Week: 40 Pay Rate: £12.77 Night Shift: £13.77 Do you have experience in retail or hospitality? Does working in a customer-driven environment appeal to you? Would you like a role with excellent career prospects? If you have answered yes to all the questions, we would like to hear from you! Job Purpose: • To facilitate the smooth running of all casino games within the Casino. • Ensure that all the legal requirements as laid down by Government and the Gambling Commission coupled with all company policies and procedures are strictly adhered to. • To ensure all games are dealt in a courteous and professional manner. • Ensure all customer bets are placed correctly and that all losing bets are collected. • Accurately calculate the payment of all winning bets and return these efficiently to the customer. Main Responsibilities: • To give all customers an excellent and attentive service. • Create a friendly and enjoyable atmosphere. • To ensure all policies and procedures in the company manuals are strictly adhered to. • To deal all games as required by Pit Supervisor/Gaming Services Supervisor /Manager. • Inform the Inspector/Pit Supervisor/Gaming Services Supervisor of any large bets or players on their table ensuring all this relevant information is passed effectively to the oncoming dealer. • Inform the Inspector /Pit Supervisor/Gaming Services Supervisor immediately of any mistakes. • Inform the Inspector /Pit Supervisor/Gaming Services Supervisor immediately of any suspicious transactions. • Adhere to all LCCP, AMLD, Health and Safety and Fire Regulations. • Maintain a high level of personal hygiene and appearance. • Ensure the approved company uniform is clean and well maintained at all times. • Maintain Confidentiality at all times. Key Stakeholders: Gaming Services Manager, Duty Manager, Pit Supervisor and Gaming Inspector Key Skill Requirements: • Must have an up to date and valid PFL as issued by the Gambling Commission. • Must have the ability to work as a team player whilst maintaining a level of initiative. • Be well presented and be able to create a good impression to all visitors to the casino. • Willingness to learn new skills to improve their dealing ability. Communication Skills • Excellent communication skills with an outgoing friendly nature. • Remain calm and reasoned when dealing with difficult situations and customers. • Able to take instruction from senior members of staff to ensure the smooth running of all games to enhance the customer experience. Technical Skills • Have a good standard of mental arithmetic. • Have good manual dexterity. • Be able to deal all games to a standard commensurate to the position. Personal Skills • Be focused on gaining knowledge of all games and have a strong desire to improve the key skills of gaming. • Maintain a full knowledge of all products and promotions offered by the company and be prepared to discuss these with the customer Responsible Gaming Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP) Licensing Objectives: preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime, ensuring that gambling is conducted in a fair and open way, and protecting children and other vulnerable persons from being harmed or exploited by gambling. To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation. To actively participate and support the annual National Responsible Gambling Week. To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives. INDTMKEY If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!