Job Description We have an opportunity to join our team as Senior Credit Controller for a 12 month maternity cover period. Closing date for applications: Friday 5th December 2025. This role focuses on managing a designated set of complex and/or large customer accounts to secure prompt payment of outstanding balances, achieve collection objectives, and reduce bad debt exposure while adhering to established credit management frameworks. You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues always, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships. You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues. Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties. Key Responsibilities The Senior Credit Controller is expected to assume the following key responsibilities plus any other reasonable duties as required: Manage and monitor a portfolio of complex and/or large customer accounts, ensuring timely collection of outstanding debts To achieve the monthly cash collection targets set for your specific group of accounts Build close internal and external relationships with Sales, Commercial teams and customers Collaborate with sales teams to balance credit risk with business growth opportunities To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision Manage disputes through the appropriate systems and escalate complex disputes as necessary Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific) Perform ad hoc tasks within the credit management team as required and providing cover for other team members